Review Management
Monitor user opinions & empower your customer success teams with a complete set of review management tools.
- Centralized solution for customer success & ASO teams
- Reply to reviews with ease & automate workflows
- Monitor user sentiment & inform product decisions
Join the 2,000+ mobile leaders who trust us
Save time & be more efficient replying to app store reviews
Powered by GPT-4, our Review Management tool empowers app businesses to save time, be more efficient, and increase user engagement.
Leverage user feedback to improve your product
Reviews & ratings are the biggest signals of your app’s health. Effectively mining your reviews can reveal new strengths, weaknesses & opportunities.
- Get a global view of user opinions with metrics & KPIs
- Monitor trends & compare with competitors
- Analyze user sentiment & discover which words people use the most when reviewing your app
Centralize all your reviews in one place
Improve your team’s efficiency & unite your review management processes into one platform.
- All your reviews (across apps, stores, countries & languages) in one place
- Filters & saved views for quick access to top-priority reviews
- Automatically translate reviews in just a click
Boost agent productivity & efficiency
Empower your team’s success with tools that make high-volume review management easy.
- Write your best reply (or use a template) & reply in bulk
- Track history of review/reply updates
- Deep dive into reply impact & agent performance
Receive & reply to reviews from Zendesk or Salesforce
Large businesses around the world rely on Zendesk to support customer relationships. Integrate AppTweak with Zendesk or Salesforce to centralize your customer service work.
- All your app store reviews aggregated in Zendesk or Salesforce
- Reply to reviews directly from Zendesk or Salesforce tickets
- Leverage our Review Management features from within Zendesk & Salesforce
Get notified of new reviews & reply via Slack
Help your team keep track of what users are saying, so you can keep improving your product. Integrate your Slack account with AppTweak to directly reply to all your chosen reviews.
- Get custom notifications for your chosen reviews (apps, language, countries, ratings, only reviews without replies, etc.)
- Choose the Slack channels you want to receive reviews in
- Reply to app store reviews via Slack
Unlock more replies for your customer service needs
With 50 replies automatically included with every AppTweak plan, we have packages of more replies for a range of customer support needs. With more replies, save valuable time replying to reviews & maximize user engagement.
Small
Start benefiting from powerful review management features to better support your users.
Medium
Have a bigger impact on how users perceive your app & help your business grow even faster.
Large
Manage high volumes of reviews with ease & fully leverage reply automation features.
Enterprise
Create a custom plan for your goals with a personalized Enterprise solution.
Case Study
Superscale increased organic downloads on Google Play by +450% with ASO
Read the whole storyDiscover our entire suite of products
Get the most out of your ASO efforts. The real magic happens when you combine our products together!
Empower your app’s customer success team
- Centralize all your app reviews in one place
- Save time monitoring & replying to reviews
- Enhance team & agent efficiency with smart automation